Protel cloud PMS

The cloud PMS loved by everyone

Less time on the keyboard equals more time for the guest. Seamless communication between departments. Billing and invoicing functions to help keep track of every transaction. That and much more!

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Trusted by leading hotel brands

Protel cloud PMS-native property management

Get your hotel’s guest experience to the next level

Get your hotel’s guest experience to the next level with protel cloud PMS native property management system, with so many modules, options and integrations to choose from. protel PMS has been a leading global PMS provider to over 15,500 hotels since 1994. See more for yourself here.

protel Operations

Get your hotel’s guest experience to the next level with protel Cloud PMS cloud-native property management system, with so many features, options and integrations to choose from.

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Centrally managed multi-property hotel environment

protel Central

protel Central is an add-on option for the central management of multi-property environments. All hotels, as well as their bookings, availability, and profiles are centrally available in the cloud.

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Conference and event space managed with protel MICE

protel Cloud PMS MICE

From the first inquiry the customer makes, through the booking process, through every detail hashed out leading up to the event and on the day, to when the last cent is paid into the hotel’s account. Trust protel MICE for a perfect event.

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Guest completing contactless digital registration

protel Digital Reg App

The best check in experience sets the tone for the rest of the guest’s stay. Simple and easy to use, ensuring guest and reception is in control, while at the same time enabling better customer profile management.

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Housekeeping team preparing a hotel room

protel Housekeeping App

The mobile app to bring housekeepers, maintenance teams and hotel operations together seamlessly, ensuring real-time updates. Speed up tasks and processes, delivering cost reductions and improved guest service.

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protel Messenger

protel Messenger enables you to send fully automated and highly personalised HTML email and text messages via protel PMS not only within the hotel, but also from the hotel to the guest or booker.

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15,500+

customers*

1,800+

partner integrations

60+

countries served

28+

years of experience

*Customer numbers include client sites of global network partners.

Get fully connected — one POS platform for both guests & servers

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Industry-leading property management for the following sectors

In the ever-evolving world of hospitality, hotel property managers must rely on modern technology to effectively manage their businesses. With a myriad of different hotel operations to oversee, the need for flexible solutions and scalable tools is paramount to exceed the guest experience while tightly controlling operations.

Hotel Groups

Innovate with open, scalable, feature-rich, centrally managed hotel management software solutions that remove integration barriers and deliver on-property excellence. Capitalize on innovations, and have a lower total cost of ownership. All backed up with responsive, flexible, customer-centric support by hospitality and technology experts.

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Independent Hotels

Excel in your individuality and allow your service to stand out from the crowd. Get the best technology that does everything you need for great service and smooth operations. Know that it’s been designed to support your uniqueness, not stifle it. Honest, dedicated, friendly support is also high on your list. We always aim high on the things that matter to you.

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Motels & Budget Hotels

When it comes to motels, budget, or limited service hotels, we are the ones you should entrust. Designed to enable maximum profitability through minimizing operational costs, we understand that property managers need reliable, effective solutions, which is why we are committed to providing software and services tailored specific to your needs.

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Resorts

It’s not always easy juggling the needs of guests across your resort and operational teams across your different departments. Turn your complicated processes into sophisticated ones with premium, high quality, feature-rich, open solutions and integrations that can handle the most demanding requirements.

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xnPOS Go is part of the xnPOS Suite of products, designed to serve your entire food & beverage hospitality technology needs.

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Striving for something new and ambitious beyond the status quo?

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If you are interested in seeing how our industry-leading technology can enhance the efficiency and productivity of your hotel business processes, we recommend booking a demo with one of our experienced team of professionals. Or, if just reading about it is more of your thing, just submit this form and we’ll send you...more!

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Trusted by

“protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more time for the guest. Seamless communication between departments.”

Murray Emetron

Product Designer

Frequently Asked Questions

: protel Cloud PMS is a popular and world-renown cloud-based hotel PMS that has been operating since 2013. Today, protel Cloud PMS is installed in more than 3,500 hotels, hotel chains and short-stay accommodation providers across more than 40 countries.
protel Cloud PMS superbly manages reservations, groups management, guest management, front desk management, optional conference & banqueting, housekeeping and maintenance teams, as well as guest-facing access and services.
With more than 1,500 best-of-breed integrations with 3rd party vendor solutions, protel Cloud PMS is one of the world’s leading hotel PMS.
: protel Cloud PMS is a cloud-based next-generation hotel property management system that is entirely hosted by us in our AWS data centres, not installed or hosted at any customers own location or data centre. protel on-premise is an ‘on-premise’ Windows-based hotel property management system, that can be deployed on-site at a hotel, or at our data centre, or at a customers own data centre.
protel Cloud PMS was released in 2013, and has fortnightly upgrades to ensure all customers are using the latest version. protel on-premise has been available in the marketplace since 1994, and is still in development with regular upgrade and new version releases.
As the technologies between protel on-premise and protel Cloud PMS differ considerably, while there are similar modules, functions and integrations, the UI (user interface) and UX (user experience) differs, with protel Cloud PMS being more modern, more intuitive and easier to use for new users.
: protel Cloud PMS is a cloud-based short-stay accommodation software solution designed for hotels, motels and resorts.
rezpage is a cloud-based solution specifically designed for long-stay accommodation businesses such as (but not limited to) build-to-rent and leasing, student housing, workforce/staff accommodation, retirement living, and co-living communities.
: protel Cloud PMS is available as a multi-property edition (MPE), making it one of the most advanced and functional hotel PMS for hotel chains, large or small. Numerous hotel groups are taking advantage of its multi-property capabilities.
Of course we also offer protel Cloud PMS as a single property edition (SPE).
: protel Cloud PMS is a full-suite hotel PMS which includes all facets of hotel operations (including front desk, reservations, groups management, housekeeping, maintenance), as well as optional conference & banqueting. These are available as either a Single Property Edition (SPE) or a Multi Property Edition (MPE) solution.
: In addition to core and optional modules, protel Cloud PMS extends usage for both staff mobility as well as guest-facing capability. As such, a number of add-ons are available, including (but not limited to) protel Housekeeping app (for housekeepers and maintenance staff), protel Messenger (email and SMS automation), protel Digital Registration app, protel Voyager (for guest-facing access to their own profile and reservations management).
: As a short-stay accommodation based software solution, protel on-premise is deployed across many businesses large and small. Motels, hotels, resorts, serviced apartments, boutique hotels, through to luxury resorts use protel Cloud PMS. Whether a 10 room tented campsite, or a 3,000 room hotel chain, protel Cloud PMS is scalable to suit any business size.
: protel Cloud PMS as a cloud-based next-generation hotel property management system is hosted by us in our AWS (Amazon Web Services) data centres. protel Cloud PMS data is managed in AWS Aurora RDS, each chain is stored in a separate DB. This design is perfect for unlimited scalability, as database services may be added as required. Data is encrypted at rest and if required a chain or brand may be configured in a dedicated Aurora instance with brand specific encryption.
: Depending on scope of the project, a small 50 room property can be up and running live with protel Cloud PMS within 3 weeks. Of course this may extend depending on various factors including whether data migration from a legacy PMS is needed, how many add-ons and modules are deployed, and the number of integrations. These may all extend the deployment duration from order date to Go Live date.
: As with all of our solutions, protel Cloud PMS is supported by us 24x7 and backed by a Support Level Agreement that ensures great response times and upgrades to your system as an always-on fortnightly sprint update, ensuring an always up to date system at all times.
: Contactless guest-service is essential with today’s modern PMS. As such, we offer some pretty amazing technologies to simplify guest and booker access to protel Cloud PMS. These include protel Voyager, a web-facing solution for guests and bookers to access their reservation and profile, and interact with the hotel/PMS, self-service kiosks for check in/out, 3rd party guest-facing apps and web services, as well as the protel Digital Registration app, enabling contactless guest check-in.
: protel Cloud PMS makes available the protel Housekeeping app for housekeeping and maintenance teams via iOS and Android.
Additionally, the protel for iPad app is also available on iOS to enable remote access and management of protel Cloud PMS wherever needed.
Finally, the protel dSignature app is available on iOS and Android to enable contactless remote check-in for guests which is controlled by hotel reception teams.
: protel Cloud PMS makes available open API’s and a development marketplace to ensure easy addition of new integrations as and where needed. Protel PMS takes advantage of industry-standard HTNG and OTA API’s. Most of the API’s use the next-generation protel.io Enterprise Service Bus (ESB) to leverage a common platform in which to connect not just our PMS, but many other systems as well.
: Yes, we offer a migration path from protel on-premise as an on-premise solution, to protel Cloud PMS as our next-generation cloud-PMS. This can include migrating customer profiles (eg guest, agent, corporate), historical data, as well as future reservations on the books.
: Yes, we offer a migration path from most PMS systems to protel Cloud PMS. This can include migrating customer profiles (eg guest, agent, corporate), historical data, allotments and groups (where needed), as well as future reservations on the books.
Where you are unsure of how to extract the legacy system PMS data, consult with us and let us assess how to assist you with migrating your data to protel Cloud PMS.
: Over 1,800 3rd party certified integrations are available with protel Cloud PMS. As protel Cloud PMS is installed in over 3,500 hotels worldwide, we offer a plethora of integrations ranging from (but not limited to) PABX, IPTV, POS, Spa, Wi-Fi, channel managers, central reservations, CRM systems, finance systems, guest-facing apps and kiosks, electronic door locks, revenue management systems, energy control and building management systems, and more.

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