Protel Operations
Helps hotels boost the guest experience
Less time on the keyboard equals more time for the guest. Seamless communication between departments. Billing and invoicing functions to help keep track of every transaction. That and much more!
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Protel Cloud PMS
Protel Cloud PMS-native property management
Inspire guests. Optimize resources. Reduce costs. Grow profits.
Get your hotel's guest experience to the next level with protel Cloud PMS native property management system, with so many modules, options and integrations to choose from. protel PMS has been a leading global PMS provider to over 15,500 hotels since 1994.
Data security and protection
Hosted on Amazon Web Services conforming with all regulations, standards and best practice. All data is transferred via HTTPS. Fully compliant with GDPR. Tokenization reduces the risk of data breaches and helps foster trust with guests.
Hotel reservations
An easy to use interface and booking process with effortless payment procedures. Toggle between Checked in, No show, Mobile Check-In and loads of others with a single click. Advanced search feature with voice to text.
Front desk
Simple to check-in guests or groups with wizards, lookup and edit profiles and groups. Make single and group reservations, walk-ins, assign and reassign rooms, check out guests and groups with ease.
Hotel billing and invoicing
One-click access to post charges, print invoices and make payments. Currency exchange and exchange-rate features. Invoice generation and history. Quick post function for guests, non-stay guests or passers by. Accounts receivable for incoming payments.
Hotel housekeeping
Housekeeping dashboard with vital information. Drag-and-drop functionality. Colour coded for ease of reference. Attendant sheets to quickly draw up work rosters. Lost and found. Housekeeping app for mobile attendants and supervisors in real-time.
Hotel maintenance
Comprehensive maintenance schedule with prioritization classifications, ticketing and job time tracker. Ability to manage maintenance on both the protel Housekeeping app and protel web browser versions.
Hotel reporting and analytics
Many different reports to select from, with ability to print, schedule, email, save to Excel or PDF. Create your own custom lists and views which can be printed as needed. Numerous live dashboards holding pertinent KPIs and statistics.
ID and passport scanner
Effortlessly scan multiple passports and IDs. Contactless technology for improved hygiene. Eliminates transcribing errors and takes an image of the document stored electronically. Improved safety: the identity document never leaves the guest's hands.
Digital registration app
Fast and efficient check-ins with the protel Digital Registration app, available on iOS or Android devices. Reduces contact between staff and guests. No handing over of pens, paper and documents. Enables your hotel to be economically and environmentally responsible.
Groups and allotments
Easy ability to manage group bookings, including group reservations, check in, billing and check out. Set allotments if need be, either deducting or non-deducting from hotel availability.
Get fully connected
Cloud native, hosted or on-premise property management systems. protel Cloud PMS is one part of the protel cloud suite, designed to serve all of your hotel property management system needs.
Industry-leading property management for the following sectors
In the ever-evolving world of hospitality, hotel property managers must rely on modern technology to effectively manage their businesses. With a myriad of different hotel operations to oversee, the need for flexible solutions and scalable tools is paramount to exceed the guest experience while tightly controlling operations.
Hotel Groups
Innovate with open, scalable, feature-rich, centrally managed hotel management software solutions that remove integration barriers and deliver on-property excellence. Capitalize on innovations and have a lower total cost of ownership, all backed by responsive, flexible, customer-centric support by hospitality and technology experts.
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Independent Hotels
Excel in your individuality and allow your service to stand out from the crowd. Get the best technology that does everything you need for great service and smooth operations. Designed to support your uniqueness, not stifle it. Honest, dedicated, friendly support is also high on your list.
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Motels & Budget Hotels
When it comes to motels, budget or limited-service hotels, we are the ones you should entrust. Designed to enable maximum profitability through minimizing operational costs, with reliable, effective solutions and software/services tailored to your needs.
Learn moreResorts
It's not always easy juggling the needs of guests across your resort and operational teams across different departments. Turn your complicated processes into sophisticated ones with premium, high-quality, feature-rich, open solutions and integrations that handle the most demanding requirements.
Learn moreTrusted by
“protel's intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more time for the guest. Seamless communication between departments.”
Adam Smith
Food & Beverage Manager
Frequently Asked Questions
protel Cloud PMS is a popular, world-renowned cloud-based hotel PMS operating since 2013. Today it is installed in more than 3,500 hotels, hotel chains and short-stay accommodation providers across more than 40 countries.
It superbly manages reservations, groups, guest and front desk management, optional conference & banqueting, housekeeping and maintenance, plus guest-facing access and services.
With more than 1,500 best-of-breed integrations, it is one of the world's leading hotel PMS.
We're excited to hear from you.
Secure your spot for a demo with protel Cloud PMS today! Get your hotel's guest experience to the next level.