protel on-premise

Frequently Asked Questions

What does protel on-premise do?

protel on-premise is a popular and world-renown windows-based hotel PMS that has been operating since 1994. In 1998 it released its first multi-property edition (MPE) solution for hotel chains. Today, protel on-premise is found in more than 10,500 hotels, hotel chains and short-stay accommodation providers across more than 90 countries.

As protel on-premise has been around for nearly 30 years, it has robust and mature modules and components such as sales module, conference & banqueting module, and add-on workflows and software development kits (SDK’s) known as “C-kit” that enable customization and workflow changes to suit every hotels needs. protel on-premise superbly manages reservations, groups, guest management, front desk management, conference & banqueting, sales teams, housekeeping and maintenance teams, as well as guest-facing access and services.

With more than 1,500 best-of-breed integrations with 3rd party vendor solutions, protel on-premise is one of the world’s leading hotel PMS.

What is the difference between protel on-premise and protel Cloud PMS?

protel on-premise is an ‘on-premise’ Windows-based hotel property management system, that can be deployed physically on-site at a hotel, or at our data centre, or at a customers own data centre. Whereas protel Cloud PMS is a cloud-based next-generation hotel property management system that is entirely hosted by us in our data centres, which is not installed or hosted at any customer location.

protel on-premise has been available in the marketplace since 1994, and is still in development with regular upgrade and new version releases. protel Cloud PMS was released in 2013, and has fortnightly upgrades to ensure all customers are using the latest version.

As the technologies between protel on-premise and protel Cloud PMS differ considerably, while there are similar modules, functions and integrations, the UI (user interface) and UX (user experience) differs, with protel Cloud PMS being more modern, more intuitive and easier to use for new users.

What is the difference between protel on-premise and rezpage?

protel on-premise is an on-premise and short-stay accommodation based software solution designed for hotels, motels and resorts.

rezpage is a true cloud-based solution specifically designed for long-stay accommodation businesses such as (but not limited to) build-to-rent and leasing, student housing, workforce/staff accommodation, retirement living, and co-living communities.

Is protel on-premise multi-property capable?

protel on-premise has been a multi-property edition (MPE) PMS since 1998, making it one of the most advanced and functional hotel PMS for hotel chains, large or small. More than half of our customers using protel on-premise are taking advantage of its multi-property capabilities.

Of course we also offer protel on-premise as a single property edition (SPE).

What modules are offered with protel on-premise?

protel on-premise is a full-suite hotel PMS which includes all facets of hotel operations (including front desk, reservations, groups management, housekeeping, maintenance), as well as optional sales management and conference & banqueting. These are available as either a Single Property Edition (SPE) or a Multi Property Edition (MPE) solution. For more, visit protel Operations.

What add-ons are available with protel on-premise?

In addition to core and optional modules, protel on-premise extends usage for both staff mobility as well as guest-facing capability. As such, a number of add-ons are available, including (but not limited to) protel Housekeeping app (for housekeepers and maintenance staff), protel Messenger (email and SMS automation), protel Digital Registration app, protel Voyager (for guest-facing access to their own profile and reservations management). For more, visit protel Operations.

What type of accommodation providers use protel on-premise?

As a short-stay accommodation based software solution, protel on-premise is deployed across many businesses large and small. Motels, hotels, resorts, serviced apartments, boutique hotels, through to luxury resorts use protel on-premise. Whether a 10 room tented campsite, or a 25,000 room hotel chain, protel on-premise is scalable to suit any business size.

How is protel on-premise deployed?

protel on-premise is an ‘on-premise’ Windows-based hotel property management system, that can be deployed on-site at a hotel, or at our data centre, or at a customers own data centre. Not to be mistaken for our cloud-PMS protel Cloud PMS which is our cloud-based next-generation hotel property management system that is hosted by us in our AWS data centres, not installed or hosted at any customer location.

What type of support is available for protel on-premise?

As with all of our solutions, protel on-premise is supported by us 24x7 and backed by a Support Level Agreement that ensures great response times and upgrades to your system as they become available.

What guest-facing services are available with protel on-premise?

Contactless guest-service is essential with today’s modern PMS. As such, we offer some pretty amazing technologies to simplify guest and booker access to protel on-premise. These include protel Voyager, a web-facing solution for guests and bookers to access their reservation and profile, and interact with the hotel/PMS, self-service kiosks for check in/out, 3rd party guest-facing apps and web services, as well as the protel Digital Registration app, enabling contactless guest check-in.

What staff and user apps are available with protel on-premise?

protel on-premise makes available the protel Housekeeping app for housekeeping and maintenance teams via iOS and Android.

Additionally, the protel for iPad app is also available on iOS to enable remote access and management of protel on-premise wherever needed.

Finally, the protel dSignature app is available on iOS and Android to enable contactless remote check-in for guests which is controlled by hotel reception teams.

How do I add a new integration to protel on-premise?

protel on-premise makes available open API’s and a development marketplace to ensure easy addition of new integrations as and where needed. Protel PMS takes advantage of industry-standard HTNG and OTA API’s. Most of the API’s uses the next-generation protel.io Enterprise Service Bus (ESB) to leverage a common platform in which to connect not just our PMS, but many other systems as well.

Can I upgrade from protel on-premise to protel Cloud PMS?

Yes, we offer a migration path from protel on-premise as an on-premise solution, to protel Cloud PMS as our next-generation cloud-PMS. This can include migrating customer profiles (eg guest, agent, corporate), historical data, as well as future reservations on the books.

Can I migrate data from any PMS to protel on-premise?

Yes, we offer a migration path from most PMS systems to protel on-premise. This can include migrating customer profiles (eg guest, agent, corporate), historical data, allotments and groups (where needed), as well as future reservations on the books.

Where you are unsure of how to extract the legacy system PMS data, consult with us and let us assess how to assist you with migrating your data to protel on-premise.

How long does it take to deploy and be up and running with protel on-premise?

Depending on scope of the project, a small 50 room property can be up and running live with protel on-premise within 3 weeks. Of course this may extend depending on various factors including whether data migration from a legacy PMS is needed, how many add-ons and modules are deployed, and the number of integrations. These may all extend the deployment duration from order date to Go Live date.

What sort of integrations are available with protel on-premise?

Over 1,800 3rd party certified integrations are available with protel on-premise. As protel on-premise is installed in over 10,500 hotels worldwide, we offer a plethora of integrations ranging from (but not limited to) PABX, IPTV, POS, Spa, Wi-Fi, channel managers, central reservations, CRM systems, finance systems, guest-facing apps and kiosks, electronic door locks, revenue management systems, energy control and building management systems, and more.