Hotel team using protel on-premise property management system

Protel on-premise — Operations

Boost staff and the guest experience

Market-leading property management for more than 25 years, proven in over 15,500 happy customers in more than 90 countries

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Trusted worldwide

Proven in over 15,500 hotels in more than 90 countries

Protel on-premise

Protel on-premise, trusted property management

Inspire guests. Optimize resources. Reduce costs. Grow profits

Get your hotel's guest experience to the next level with protel on-premise property management system. So many modules, options and integrations to choose from. protel PMS has been a leading global PMS provider to over 15,500 hotels since 1994.

Operations modules

Everything your hotel needs in one suite

Data security and protection

Advanced security at database and application levels, and user access levels built-in for peace of mind. Fully compliant with General Data Protection Regulations (GDPR). Tokenization reduces the risk of data breaches and helping to foster trust with guests.

Hotel reservations

An easy to use interface and booking process for both individuals and groups, with effortless payment procedures. Toggle between Checked in, No show, Mobile Check-In and loads of other functions with a single click. Advanced drill into transaction capabilities.

Front desk

Simple to check-in guests or groups with wizards, lookup and edit profiles and groups. Make single and group reservations, walk-ins, assign and reassign rooms, check out guests and groups with ease.

Hotel billing and invoicing

One-click access to post charges, print invoices and make payments. Currency exchange and exchange-rate features. Invoice generation and history. Quick post function for guests, non-stay guests or passer by’s. Accounts receivable for incoming payments.

Hotel housekeeping

Housekeeping dashboard with vital information. Drag-and-drop functionality. Colour coded – for ease of reference. Attendant sheets – to quickly draw up work rosters. Lost and found. Housekeeping app for mobile attendants and supervisors in real-time.

Hotel maintenance

Comprehensive maintenance schedule with prioritization classifications, ticketing and job time tracker. Ability to manage maintenance on both protel Housekeeping app and protel application versions.

Digital registration app

Fast and efficient check-ins with the protel Digital Registration app, available on iOS or Android devices. Reduces contact between staff and guests. No handing over of pens, paper and documents. Enables your hotel to be economically and environmentally responsible.

Groups and allotments

Easy ability to manage group bookings, including group reservations, check in, billing and check out. Set allotments if needed be that either deducting or non-deducting from hotel availability.

Hotel reporting and analytics

Many different reports to select from, with ability to print, schedule, email, save to Excel or PDF. Create your own custom lists and reports. Numerous live dashboards holding pertinent KPI’s and statistics with simple drill into transaction capability.

Sales module

Enabling your sales teams to manage corporate, group, agent and source accounts, ensuring maximum production of room nights, revenues and ADR. Provide the tools for your sales teams for better negotiation of rates and contract negotiation.

Get fully connected — Cloud native, hosted or on-premise property management systems

protel on-premise Operations is one part of the protel on-premise suite, designed to serve all of your hotel property management system needs.

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Industry-leading property management for the following sectors

In the ever-evolving world of hospitality, hotel property managers must rely on modern technology to effectively manage their businesses. With a myriad of different hotel operations to oversee, the need for flexible solutions and scalable tools is paramount to exceed the guest experience while tightly controlling operations.

Hotel group operations team managing multiple properties

Hotel Groups

Innovate with open, scalable, feature-rich, centrally managed hotel management software solutions that remove integration barriers and deliver on-property excellence. Capitalize on innovations, and have a lower total cost of ownership. All backed up with responsive, flexible, customer-centric support by hospitality and technology experts.

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Independent hotel reception delivering personal service

Independent Hotels

Excel in your individuality and allow your service to stand out from the crowd. Get the best technology that does everything you need for great service and smooth operations. Know that it’s been designed to support your uniqueness, not stifle it. Honest, dedicated, friendly support is also high on your list. We always aim high on the things that matter to you.

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Budget hotel exterior with efficient operations

Motels & Budget Hotels

When it comes to motels, budget, or limited service hotels, we are the ones you should entrust. Designed to enable maximum profitability through minimizing operational costs, we understand that property managers need reliable, effective solutions, which is why we are committed to providing software and services tailored specific to your needs.

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Resort grounds with multiple guest-facing departments

Resorts

It’s not always easy juggling the needs of guests across your resort and operational teams across your different departments. Turn your complicated processes into sophisticated ones with premium, high quality, feature-rich, open solutions and integrations that can handle the most demanding requirements.

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Trusted by

“protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more time for the guest. Seamless communication between departments.”

Adam Smith

Food & Beverage Manager

Frequently Asked Questions

: protel on-premise is a popular and world-renown windows-based hotel PMS that has been operating since 1994. In 1998 it released its first multi-property edition (MPE) solution for hotel chains. Today, protel on-premise is found in more than 10,500 hotels, hotel chains and short-stay accommodation providers across more than 90 countries.
As protel on-premise has been around for nearly 30 years, it has robust and mature modules and components such as sales module, conference & banqueting module, and add-on workflows and software development kits (SDK's) known as "C-kit" that enable customization and workflow changes to suit every hotels needs. protel on-premise superbly manages reservations, groups, guest management, front desk management, conference & banqueting, sales teams, housekeeping and maintenance teams, as well as guest-facing access and services.
With more than 1,500 best-of-breed integrations with 3rd party vendor solutions, protel on-premise is one of the world's leading hotel PMS.
: protel on-premise is an 'on-premise' Windows-based hotel property management system, that can be deployed physically on-site at a hotel, or at our data centre, or at a customers own data centre. Whereas protel Cloud PMS is a cloud-based next-generation hotel property management system that is entirely hosted by us in our data centres, which is not installed or hosted at any customer location.
protel on-premise has been available in the marketplace since 1994, and is still in development with regular upgrade and new version releases. protel Cloud PMS was released in 2013, and has fortnightly upgrades to ensure all customers are using the latest version.
As the technologies between protel on-premise and protel Cloud PMS differ considerably, while there are similar modules, functions and integrations, the UI (user interface) and UX (user experience) differs, with protel Cloud PMS being more modern, more intuitive and easier to use for new users.
: protel on-premise is an on-premise and short-stay accommodation based software solution designed for hotels, motels and resorts.
rezpage is a true cloud-based solution specifically designed for long-stay accommodation businesses such as (but not limited to) build-to-rent and leasing, student housing, workforce/staff accommodation, retirement living, and co-living communities.
: protel on-premise has been a multi-property edition (MPE) PMS since 1998, making it one of the most advanced and functional hotel PMS for hotel chains, large or small. More than half of our customers using protel on-premise are taking advantage of its multi-property capabilities.
Of course we also offer protel on-premise as a single property edition (SPE).
: protel on-premise is a full-suite hotel PMS which includes all facets of hotel operations (including front desk, reservations, groups management, housekeeping, maintenance), as well as optional sales management and conference & banqueting. These are available as either a Single Property Edition (SPE) or a Multi Property Edition (MPE) solution.
: In addition to core and optional modules, protel on-premise extends usage for both staff mobility as well as guest-facing capability. As such, a number of add-ons are available, including (but not limited to) protel Housekeeping app (for housekeepers and maintenance staff), protel Messenger (email and SMS automation), protel Digital Registration app, protel Voyager (for guest-facing access to their own profile and reservations management).
: As a short-stay accommodation based software solution, protel on-premise is deployed across many businesses large and small. Motels, hotels, resorts, serviced apartments, boutique hotels, through to luxury resorts use protel on-premise. Whether a 10 room tented campsite, or a 25,000 room hotel chain, protel on-premise is scalable to suit any business size.
: protel on-premise is an 'on-premise' Windows-based hotel property management system, that can be deployed on-site at a hotel, or at our data centre, or at a customers own data centre. Not to be mistaken for our cloud-PMS protel Cloud PMS which is our cloud-based next-generation hotel property management system that is hosted by us in our AWS data centres, not installed or hosted at any customer location.
: As with all of our solutions, protel on-premise is supported by us 24x7 and backed by a Support Level Agreement that ensures great response times and upgrades to your system as they become available.
: Contactless guest-service is essential with today's modern PMS. As such, we offer some pretty amazing technologies to simplify guest and booker access to protel on-premise. These include protel Voyager, a web-facing solution for guests and bookers to access their reservation and profile, and interact with the hotel/PMS, self-service kiosks for check in/out, 3rd party guest-facing apps and web services, as well as the protel Digital Registration app, enabling contactless guest check-in.
: protel on-premise makes available the protel Housekeeping app for housekeeping and maintenance teams via iOS and Android.
Additionally, the protel for iPad app is also available on iOS to enable remote access and management of protel on-premise wherever needed.
Finally, the protel dSignature app is available on iOS and Android to enable contactless remote check-in for guests which is controlled by hotel reception teams.
: protel on-premise makes available open API's and a development marketplace to ensure easy addition of new integrations as and where needed. Protel PMS takes advantage of industry-standard HTNG and OTA API's. Most of the API's uses the next-generation protel.io Enterprise Service Bus (ESB) to leverage a common platform in which to connect not just our PMS, but many other systems as well.
: Yes, we offer a migration path from protel on-premise as an on-premise solution, to protel Cloud PMS as our next-generation cloud-PMS. This can include migrating customer profiles (eg guest, agent, corporate), historical data, as well as future reservations on the books.
: Yes, we offer a migration path from most PMS systems to protel on-premise. This can include migrating customer profiles (eg guest, agent, corporate), historical data, allotments and groups (where needed), as well as future reservations on the books.
Where you are unsure of how to extract the legacy system PMS data, consult with us and let us assess how to assist you with migrating your data to protel on-premise.
: Depending on scope of the project, a small 50 room property can be up and running live with protel on-premise within 3 weeks. Of course this may extend depending on various factors including whether data migration from a legacy PMS is needed, how many add-ons and modules are deployed, and the number of integrations. These may all extend the deployment duration from order date to Go Live date.
: Over 1,800 3rd party certified integrations are available with protel on-premise. As protel on-premise is installed in over 10,500 hotels worldwide, we offer a plethora of integrations ranging from (but not limited to) PABX, IPTV, POS, Spa, Wi-Fi, channel managers, central reservations, CRM systems, finance systems, guest-facing apps and kiosks, electronic door locks, revenue management systems, energy control and building management systems, and more.

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